As part of measures to compliment the government's efforts at institutional strengthening for quality service, the Sunyani Municipal Assembly organized a day's training workshop for management and staff of the client service unit (CSU) of the Assembly.

The training was organized by the Human Resource Department in collaboration with the Bono Regional Training team as the facilitators at the Assembly Hall to equip management and staff on the newly introduced client service operational manual.

The Municipal Coordinating Director, Dr Philip D. Baazeng urged participants to attach seriousness training and work with it to achieve its intended purpose. He said when well implemented, it will reduce waiting time and direct clients to the right sources for information.

Mr. Isaac K. O. Boakye, Head of the Human Resource Department, said that the client service operational manual is a new protocol, introduced by the local Government service (LGS) to improve on the quality of the service rendered to clients of the various institutions under the LGS.

Ms. Akua Antwi and Mrs. Theresa Adjei Mensah members of the Bono Regional Training team took turns to explain the details of the client service Operational Manual to participants.

The interactive training allowed participants to bring in ideas and asked questions for successful training.